IT Support Specialist
6 days ago
Job Summary:
Fed IT is seeking a skilled IT Support Technician to join our team. As a key member of our team, you will provide level 1 and 2 support to users on service incidents, ensuring seamless IT operations.
Key Responsibilities:
- Provide on-site or remote assistance to users, including evening and weekend rotations as needed.
- Perform technical interventions, analyze causes, and provide escalation services for all workstations and network connectivity.
- Repair or replace computer components on PCs or laptops.
- Assist with troubleshooting and resolving technical issues related to Microsoft Windows 10/11 environments and the Office suite.
- Utilize knowledge of CAD software (Autodesk, Catia, Altair) to support technical requirements.
- Apply basic knowledge and experience of networking tools, including LAN, WAN, VPN, and wireless.
- Administer Active Directory techniques, including user creation/deletion, profiles, and connection scripts.
Requirements:
- Degree in computer science or equivalent.
- Experience with Microsoft Windows 10/11 environments and the Office suite.
- Knowledge of CAD software (Autodesk, Catia, Altair), an asset.
- Basic knowledge and experience of networking tools: LAN, WAN, VPN, and wireless.
- Knowledge of Active Directory administration techniques (user creation/deletion, profiles, connection scripts).
What We Offer:
A competitive salary, benefits (group insurance, retirement savings, sick days), flexible working conditions, and 3 weeks' vacation.
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