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Client Software Support Specialist

3 months ago

Varennes, Quebec, Canada Maestro Technologies Inc Full time

Software Support Specialist

At Maestro Technologies Inc, we are seeking a dedicated Software Support Specialist to enhance our customer service team. This role is essential in providing exceptional support for our software solutions while fostering a collaborative and innovative work atmosphere.

Key Responsibilities:

  • Deliver remote assistance in both French and English for our accounting and project management software, maestro*
  • Address customer inquiries promptly and ensure effective resolution of challenges
  • Accurately document customer interactions and solutions provided
  • Keep abreast of the latest maestro* features and participate in necessary training sessions
  • Actively engage in software enhancement initiatives and feature testing

Qualifications:

  • Proven customer service expertise within a computerized environment
  • Outstanding communication abilities in both French and English
  • Familiarity with accounting or payroll processing is advantageous
  • Insight into software industry practices is beneficial
  • Exhibit Rigor, Respect, and Responsibility in all tasks

What We Offer at Maestro Technologies Inc:

  • A flexible working environment with options for remote work
  • A structured framework for employee development
  • Competitive salary along with a comprehensive benefits package
  • An onboarding program for new hires and continuous skill enhancement opportunities
  • Engaging projects to keep you motivated and involved in your work

Maestro Technologies Inc is dedicated to fostering a diverse and inclusive workplace. We invite you to explore your potential with us.