Desktop Support Technician

4 weeks ago

Halton Hills, Ontario, Canada Communications & Power Industries Full time

Innovating for a Better Tomorrow

With over seventy years of excellence, Communications & Power Industries has significantly influenced daily life through its advanced products. Our meticulously engineered solutions are integral to contemporary commercial and military communication frameworks, assist in cancer treatment, aid in medical diagnostics, and support the safety of military personnel. We also contribute to scientific advancements and ensure the integrity of imported goods.

Headquartered in Palo Alto, California, CPI is a worldwide leader in manufacturing electronic components and subsystems, with production facilities across the United States, Canada, Europe, and Asia. Our commitment to technological superiority enables us to serve diverse sectors, including communications, defense, medical, industrial, and scientific markets.

Position Overview

We are looking for a skilled individual to fill the role of PC/Desktop Specialist I. This position is focused on the deployment, implementation, and support of desktop and end-user environments. The successful candidate will collaborate closely with the Datacenter and Network teams to ensure efficient software integration into the desktop image, package applications using MECM/SCCM, and maintain ongoing updates to desktop image builds. Additionally, this role involves providing hands-on support for local servers, switches, routers, and firewalls.

Key Qualifications :

  • Proven experience in troubleshooting hardware issues, including desktops and laptops, with relevant certifications preferred.
  • Proficient in the installation, configuration, security patching, and troubleshooting of Microsoft Windows operating systems.
  • Familiarity with Microsoft technologies, including Intune and MECM/SCCM.
  • Understanding of application packaging and delivery methods.
  • Knowledge of Modern Desktop Administration practices.
  • Ability to guide business units in solution adoption and alignment with business strategies.
  • Strong customer service and communication skills.
  • Capacity to work independently with minimal supervision.
  • Skills in creating policies and standards for maintaining technical and application infrastructure.
  • Initiative to enhance internal client satisfaction and strengthen client relationships.
  • Ability to coordinate priorities between IT and user departments.
  • Effective verbal and written communication skills in English.
  • Team-oriented mindset with the ability to collaborate across all organizational levels.
  • Basic knowledge of network protocols and troubleshooting techniques.
  • Excellent verbal communication skills coupled with business insight.

Responsibilities :

  • Manage workstations to ensure optimal performance, including core component adjustments, software delivery, client health monitoring, and reporting.
  • Assist in asset management for company-owned workstations.
  • Diagnose and troubleshoot system issues, recommend solutions, and perform preventive maintenance as necessary.
  • Support workstation repairs and hardware maintenance tasks.
  • Participate in the development and implementation of IT standards and compliance metrics.
  • Identify and enhance processes to empower the Service Desk in supporting the organization effectively.
  • Create and maintain comprehensive system documentation, including desktop procedures, user guidelines, system diagrams, disaster recovery plans, and access audits.
  • Ensure accountability for the desktop experience and manageability of the desktop infrastructure.
  • Collaborate with customers and the Cybersecurity team to design and implement modern security solutions.
  • Define detailed implementation steps and adhere to established change control processes.
  • Support Cybersecurity, IT SOX (Sarbanes Oxley Act), and ISO compliance procedures.
  • Assist with multifactor authentication technologies.
  • Deliver exceptional support with a customer-first approach.
  • Ensure traceability and accountability for installed software on desktops.
  • Perform additional duties as assigned.

Security Requirements:

  • Must comply with all CGP and ITAR regulations.

Employee Benefits:
CPI offers a competitive compensation package, including comprehensive benefits such as health and wellness programs, career development opportunities, and a generous retirement savings plan with company matching.

Our Commitment:

At CPI, we value the diverse skills and backgrounds of our employees, recognizing each individual as a vital member of our team. We are dedicated to promoting equal employment opportunities and fostering a culture of inclusion and respect. We celebrate the innovation that diversity brings to our work environment and acknowledge the unique capabilities and perspectives each employee contributes to our organization.

CPI is proud to be an Equal Opportunity and Affirmative Action employer, committed to diversity and inclusion in the workplace.

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