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IT Support Technician

2 months ago

Halton Hills, Ontario, Canada Osnium Software Inc Full time
Job Description

Osnium Software Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues, and ensuring that our products and services meet the highest standards of quality.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and other communication channels.
  • Resolve complex technical issues related to our products and services.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and advancements in the field.
  • Participate in on-call rotation to provide 24/7 technical support.
  • Contribute to the development of new technical support processes and procedures.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1-3 years of experience in technical support or a related field.
  • Strong knowledge of Windows Server, Active Directory, and SQL Server.
  • Experience with scripting languages such as PowerShell or Python.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications:
  • Experience with DevExpress.
  • Programming experience in C#.
  • Knowledge of ticket management software tools.