Desktop Support Specialist

1 week ago

Halton Hills, Ontario, Canada Communications & Power Industries Full time

About Us

Communications & Power Industries is a leading global manufacturer of electronic components and subsystems, serving customers in the communications, defense, medical, industrial, and scientific markets.

Job Summary

We are seeking a talented individual for a PC/Desktop Specialist I who will be primarily responsible for deployment, implementation, and support of the desktop and end-user environment.

Key Responsibilities

  • Administer workstations to keep the systems running and healthy, including changes to the core components and settings, software delivery, client health, and reporting.
  • Support in asset management activities of company owned workstations.
  • Troubleshoot and diagnose system problems, recommend solutions, and perform preventative maintenance functions as required.
  • Supporting workstation repair and hardware maintenance.
  • Participate in creating and implementing company IT standards and compliance metrics.
  • Help identify processes and procedures to help empower the Service Desk to be efficient and effective in supporting the organization.
  • Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits and test plans.
  • Accountability for the desktop experience and enterprise manageability of the desktop infrastructure.
  • Work with customers and Cybersecurity team to design, develop and implement modern security solutions leveraging Windows Defender, Intune, Ivanti and Carbon Black.
  • Define detailed steps for any implementation work and adhere to defined change control processes.
  • Help support the Cybersecurity, IT SOX (Sarbanes Oxley Act), and ISO procedures.
  • Supporting multifactor authentication technologies including RSA and MS Authenticator.
  • Exceptional ability to provide a high level of support with a customer first attitude.
  • Ensure the desktop or end-user installed software is traceable and accounted for.

Requirements

  • Minimum years' experience troubleshooting hardware issues including desktop and laptops.
  • Experience with installation, configuration, security patching and troubleshooting of MS Windows OS.
  • Microsoft technologies, Intune and MECM/SCCM.
  • Understanding of application packaging and delivery.
  • Understanding of Modern Desktop Administration (deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment).
  • Provide guidance to business units, driving solution adoption, and ensuring solution strategy is optimally aligned with business strategy.
  • Ability to provide excellent customer service and communication skills.
  • Ability to work independently with minimal oversight.
  • Ability to create policies and standards used to maintain the technical and application infrastructure.
  • Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships.
  • Coordinate priorities between the IT department and user departments.
  • Ability to communicate effectively verbally and in writing and fluently in English.
  • Ability to perform well in team environment, with staff at all levels, to achieve business goals.
  • Familiar with basic network protocols and troubleshooting.
  • Excellent communication and verbal skills as well as business acumen.

Security

  • Must meet all CGP and ITAR requirements.

What We Offer

We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more.

Who We Are

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone.

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