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Technical Operations Manager

4 weeks ago


Vancouver, British Columbia, Canada BC Public Service Agency Full time
About the Role

The BC Public Service Agency is seeking a highly skilled and experienced Technical Operations Manager to join our Cybersecurity and Digital Trust team. As a key member of our team, you will be responsible for overseeing and managing the day-to-day operations of identity and authentication technology, ensuring services are delivered securely and efficiently to meet agreed-upon service levels.

Key Responsibilities
  • Oversee and manage the day-to-day operations of identity and authentication technology
  • Ensure services are delivered securely and efficiently to meet agreed-upon service levels
  • Collaborate with Product Managers, Security Analysts, Developers, and other specialists to provide critical support for services like BCeID and BC Services Card
  • Lead and direct teams of technical experts to effectively achieve organizational goals and objectives
  • Develop and implement solutions for clients in a complex application environment
  • Lead and resolve complex staff, team, and/or client issues
Requirements
  • 4 years' experience supervising a team of technical staff
  • Experience leading and directing teams of technical experts to effectively achieve organizational goals and objectives
  • 3 years' experience in technical operations in a complex application environment, supporting a large, diverse, corporate business enterprise
  • 3 years' experience leading and resolving complex staff, team, and/or client issues
Preferred Qualifications
  • Experience negotiating and managing information technology and/or other contracts
  • Experience supervising staff in union positions
  • 3 years of experience working with government-led identity software solutions
  • Experience leading initiatives to enhance the skills and capacity of IT professionals working with agile teams on identity software solutions, open source, cloud platforms, and/or digital services at the enterprise level
About the BC Public Service Agency

The BC Public Service Agency is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. We value diverse perspectives and are dedicated to fostering an inclusive environment where everyone's contributions help enhance accessibility, security, and resilience in public services.