Branch Operations Manager in Training

4 weeks ago

Lethbridge, Alberta, Canada TD Full time

Position Overview

KEY RESPONSIBILITIES

CUSTOMER ENGAGEMENT

  • Inspire, mentor, and exemplify outstanding service at every customer touchpoint within the branch.
  • Accountable for optimizing staff schedules to meet customer needs and regulatory standards.
  • Guide and support advisory staff in effectively resolving customer complaints.
  • Assist in maintaining a professional and welcoming environment in all branch areas, adhering to branding and compliance standards.
  • Facilitate the implementation of branch objectives and strategies.
  • Lead and mentor the advisory team on effective consultation techniques and comprehensive product knowledge.
  • Enhance the customer experience and bank profitability through effective advice delivery.
  • Ensure a unified banking presence in the market through collaboration with One TD partners.
  • Oversee complex daily administrative tasks related to compliance in investments and unsecured credit.

SHAREHOLDER VALUE

  • Manage the advisory team to foster a positive experience for both customers and colleagues.
  • Develop and lead a team of advisors, providing coaching on effective service delivery and product consultations.
  • Ensure customer issues are addressed in line with established resolution protocols.
  • Contribute to achieving the branch's customer experience goals.
  • Maintain a professional and inviting customer service area.

TEAM LEADERSHIP

  • Lead and nurture a high-performing team, providing continuous feedback and conducting performance evaluations.
  • Participate in setting performance goals for the team.
  • Ensure compliance with all organizational policies and guidelines.
  • Share expertise and knowledge within the team to foster growth.
  • Encourage an environment where team members can openly discuss business challenges.
  • Engage in the recruitment and selection process for new hires.
  • Promote a diverse and equitable workplace.
  • Act as a brand ambassador for the organization.

SKILL SET & EXPERIENCE

  • Manage a small team of service and advisory professionals.
  • Guide the team in executing daily operations and service activities.
  • Possess advanced knowledge of a variety of products and services.
  • Demonstrate intermediate process management capabilities.
  • Monitor workflows, prioritize tasks, and delegate responsibilities effectively.
  • Organize and coordinate activities within the area while resolving operational challenges.
  • Make decisions on moderately complex issues.
  • Handle daily operational challenges with appropriate solutions.
  • Typically reports to a Branch Manager.

Qualifications

  • Bachelor's degree or equivalent experience.
  • Minimum of 3 years in a relevant role.
  • Completion of Branch Compliance Officer (BCO) course.
  • IFIC or CSC certification.

About Us

TD is a leading global financial institution, recognized as the fifth largest bank in North America by branch count. We deliver legendary customer experiences to over 27 million households and businesses across Canada, the United States, and globally.

Compensation Program

Our comprehensive compensation program reflects our commitment to helping our colleagues and their families achieve their mental, physical, and financial wellness goals.

Additional Information

We are excited that you are considering a career with TD. We are dedicated to supporting our colleagues in their personal and professional success.

Interview Process

We will reach out to selected candidates to schedule an interview.

Accessibility Measures

Accessibility is important to us. Please let us know if you require any accommodations.

Language Requirements

N/A

Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Human Resources
  • Banking

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