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Branch Manager

2 months ago

Lethbridge, Alberta, Canada TD Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Branch Manager at TD. As a key member of our leadership team, you will be responsible for leading a team of customer service and advice professionals to deliver exceptional customer experiences and drive business results.

Key Responsibilities
  • Customer Service
    • Lead, coach, and proactively model exceptional service at every customer interaction in the lobby, on the frontline, and in the service and advice offices.
    • Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met.
    • Support and coach advisory colleagues on effective customer complaint resolution.
  • Team Leadership
    • Manage a small team of service and advice professionals.
    • Lead team in completing day-to-day processes / transactions / service and advice activities.
    • Requires advanced skills and expertise in a range of products and services.
  • Operational Management
    • Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities.
    • Plans, organizes and coordinates the activities for own area and resolves operational issues.
  • Compliance and Risk Management
    • Ownership/oversight of complex daily branch administrative duties, especially as it relates to investments and unsecured credit compliance.
    • Ensure colleagues are in compliance with all TD policies, procedures and guidelines of conduct.
  • Business Development
    • Supports the execution of the branch LEI plan/objectives; assists with the execution of the branch advice plan/objectives.
    • Lead and coach advisory team on advice giving strategies and overall product and services acumen.
    Requirements
    • Undergraduate degree and/or.
    • 3+ years of relevant experience.
    • Branch Compliance Officer (BCO) course.
    • IFIC or CSC.
    About TD

TD is a global leader in the financial services industry, representing the fifth bank in North America by number of branches. We offer a legendary customer experience to over 27 million households and businesses in Canada, the US, and around the world.

We are committed to helping our colleagues and their families achieve their mental, physical, and financial well-being through our comprehensive compensation program.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require any accommodations during the application process, please let us know.