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Customer Service Representative
2 months ago
The Customer Service Representative is a key role at Paymentus, responsible for providing exceptional customer service and support to our clients' mutual customers. This position requires a high level of professionalism, attention to detail, and effective communication skills.
Key Responsibilities- Payment Processing: Process payments for our clients' mutual customers, ensuring timely and accurate transactions.
- Customer Support: Respond to customer inquiries, resolve issues, and provide information on payment processing and related topics.
- Collaboration: Work closely with Customer Service, Operations, Marketing, and Sales teams to improve client satisfaction and drive business growth.
- Adherence to Scripts: Follow established call center scripts and processes when handling customer inquiries.
- Attendance and Availability: Regular and predictable attendance is essential, including working on Statutory Holidays and as needed by the business.
- Experience: Minimum two years of customer service experience, preferably in a call center environment.
- Education: Secondary school diploma or minimum of high school diploma.
- Language Skills: Proficient in English and Spanish.
This role operates in a professional office environment, requiring the ability to work at a desk in front of a laptop for extended periods with regular breaks.
Equal Employment OpportunityPaymentus is an equal opportunity employer, committed to making employment decisions without regard to actual or perceived race, creed, color, age, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
