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Customer Support Specialist
2 months ago
At POSitec Solutions Inc., we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Respond to customer inquiries via phone and email, providing timely and effective solutions to their issues.
- Identify, troubleshoot, and resolve customer problems using standardized tools and guidelines.
- Work collaboratively with cross-functional teams to ensure seamless support and resolution.
- Develop and maintain a deep understanding of our POS systems and retail operations.
- Provide exceptional time management, organizational, and interpersonal skills to ensure high-quality support.
- Experience with POS systems in a retail environment, including ordering, receiving, inventory management, and cash functions.
- Basic understanding of LAN/WAN networking and experience with ConnectWise Manage.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- English (spoken and written) and French (optional) language proficiency.
As a Customer Support Specialist at POSitec Solutions Inc., you will have the opportunity to work with a dynamic team, develop your technical skills, and provide exceptional customer service. If you are a motivated and detail-oriented individual with a passion for customer support, we encourage you to apply for this exciting opportunity.
