Digital Service Analyst

6 days ago

Halifax, Nova Scotia, Canada Government of Nova Scotia Full time

About the Role

The Government of Nova Scotia is seeking a highly motivated and detail-oriented Performance Analyst Student to join our team in the Department of Cyber Security and Digital Solutions. As a key member of our team, you will play a critical role in building measurement into digital services, monitoring service requests, and providing analysis and actionable insights to drive continuous improvement in service delivery.

Key Responsibilities

  • Identify, collect, and manipulate relevant and accurate data from digital and offline sources, including call center data, to support the development of data/analytical strategy plans and policies.
  • Work with developers to overcome technical challenges and identify delivery obstacles to improving performance measurements.
  • Provide recommendations for action based on user data in easily understandable and engaging ways.
  • Support the development of data/analytical strategy plans and policies, as well as support the decisions made for implementation.
  • Work with user researchers to combine the 'what' and 'why' of user behavior.
  • Communicate examples of best practice in digital performance management across government, contributing to the Service Design strategy and blogs.

Reporting Relationships

This role reports to the Performance Analyst Lead, Human Centered Service Design.

Qualification and Experience

To be successful in this role, you will have:

  • Proficiency with the Microsoft Suite of tools, including Teams, Word, Excel, etc.
  • A desire to problem-solve and work with others to map out business processes and document workflows/use cases aiming to pinpoint improvements.
  • Proficiency in written and verbal English communication.
  • Excellent attention to detail, curiosity, drive for excellence, and interest in technology.
  • Knowledge of Systems & Processes and Operational Database Concepts.
  • Knowledge of Agile Project Management Methodology will be considered as an asset.
  • Familiarity with web development technology (HTML, JavaScript, Django, etc.).
  • Knowledge with digital analytics and tag managing tooling.
  • Knowledge with business intelligence tools (Tableau, Power BI, Google Looker Studio, etc.).

Pay Grade and Salary Range

This is a hourly paid position with a salary range of $-$. The pay grade is HOURLY.

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