Service Advisor

2 months ago


Regina, Saskatchewan, Canada Capital Ford Lincoln Inc. Full time

Job Summary:

Capital Ford Lincoln Inc. is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring a seamless and transparent experience for our customers.

Key Responsibilities:

  • Customer Interaction: Greet customers in a friendly and professional manner, determining their vehicle needs through a thorough walk-around inspection and test drive.
  • Repair Order Management: Produce accurate and transparent repair orders, including cost and time estimates, ensuring proper authorization from customers for all work performed.
  • Sales and Customer Satisfaction: Meet or exceed targeted sales goals and customer satisfaction index, providing an exceptional customer experience to drive loyalty.
  • Warranty Administration: Administer new and used vehicle warranty repairs in accordance with manufacturer guidelines.

Requirements:

  • Professionalism and Communication: Maintain a positive and professional demeanor, confident in interacting with customers and staff from diverse backgrounds.
  • Listening and Problem-Solving: Develop effective listening skills to address customer concerns and resolve issues efficiently.
  • Goal-Oriented: Demonstrate a strong desire to provide high-level customer service and achieve targeted goals.
  • Valid Driver's License: Possess a valid driver's license to perform job duties.

About Us:

Capital Automotive Group, founded in 1974, is a growth-driven organization committed to delivering exceptional automotive solutions, service, and people. Our team consists of dedicated professionals who strive to move customers' lives forward with respect, transparency, care, excellence, and innovation.


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