Client Relations Specialist

4 weeks ago

Milton, Ontario, Canada Allied Cans Full time

About Us

Allied Cans Limited, a member of Grupo Comeca, operates from Ontario, Canada. We are recognized as a premier manufacturer of industrial cans in North America, specializing in the production of general can lines and UN-rated steel pails. Our facility in Milton, ON, focuses on creating products for various sectors including paint, coatings, adhesives, sealants, and chemicals.

Grupo Comeca stands as a leader in the packaging sector across Latin America, with its headquarters in Costa Rica and manufacturing facilities throughout Canada, Mexico, Central, and South America. Our extensive network includes 39 factories dedicated to producing a diverse range of packaging solutions such as corrugated cardboard boxes, paper products, and tinplate containers.

Since our inception in 1978, we have upheld our core values of Respect, Human Development, Commitment, and Customer Satisfaction, which have been pivotal to our success.

Position Overview

The Customer Service Representative plays a vital role in enhancing the company's sales efforts. This position involves educating potential clients while providing support to current customers regarding ACL products. Collaboration with the Sales Manager is essential to drive future sales opportunities.

Key Responsibilities

  • Handle incoming phone calls
  • Welcome and assist visitors
  • Process customer orders
  • Maintain and update the Sales Order log daily
  • Input orders into the ERP system and confirm with customers
  • Provide timely updates to customers regarding their order status
  • Coordinate with the Operations Manager to check inventory availability
  • Prepare and send quotations, samples, and catalogs via mail or courier
  • Create reports using Excel, Word, or other software
  • Organize and maintain an efficient filing system
  • Generate and dispatch invoices on the same day products leave the warehouse
  • Address customer inquiries and escalate unresolved issues to the Sales Manager
  • Assist in preparing materials for marketing events as needed
  • Complete the New Vendor Form with relevant customer information
  • Update product pricing in the ERP based on Sales Manager input
  • Input customer product codes into their profiles in the ERP
  • Contact freight forwarders to secure competitive shipping quotes
  • Oversee shipment dispatch and communicate with carriers to track freight
  • Notify the sales team of any shipment changes and update customers accordingly
  • Take full responsibility for customer orders
  • Work with carriers to resolve any issues and escalate as necessary
  • Assist in obtaining Proof of Delivery (POD) from carriers
  • Order office supplies as needed
  • Book travel arrangements including flights and accommodations
  • Maintain the office and meeting spaces
  • Arrange for cheque pickups from customers
  • Input new customer data into the ERP system and EDC
  • Conduct credit reference checks on new customers
  • Follow up on collections
  • Sort and distribute incoming mail
  • Perform other administrative duties as required

Qualifications

Education and/or credentials in Business Administration or a related discipline

Demonstrated experience in sales within the industry

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