Client Relations Specialist

4 weeks ago

Milton, Ontario, Canada Allied Cans Full time

About Us

Allied Cans Limited is a prominent entity within the Grupo Comeca family, located in Ontario, Canada. As a leading manufacturer of industrial cans in North America, we specialize in producing a variety of containers, including general can lines and UN-rated steel pails. Our facility in Milton, ON is dedicated to serving the paint, coatings, adhesives, sealants, and chemicals sectors.

Grupo Comeca stands as a Latin-American powerhouse in the packaging industry, with its headquarters in Costa Rica and operations across Canada, Mexico, Central, and South America. With 39 factories, we are committed to producing a diverse range of packaging solutions, including corrugated cardboard boxes, paper products, and various types of containers.

Our core values—Respect, Human Development, Commitment, and Customer Satisfaction—have been the foundation of our success since our inception in 1978.

Position Overview

The Customer Engagement Associate plays a vital role in enhancing our sales efforts. This position is tasked with providing valuable information and support to both prospective and existing customers regarding our product offerings. Collaborating closely with the Sales Manager, this role is essential for driving future sales initiatives.

Key Responsibilities

  • Respond to incoming calls and inquiries
  • Welcome and assist visitors
  • Process customer orders efficiently
  • Maintain and update the Sales Order log daily
  • Input orders into the ERP system and send confirmations to clients
  • Keep customers informed about their order status promptly
  • Coordinate with the Operations Manager regarding inventory availability
  • Prepare quotes and send samples and catalogs via mail or courier
  • Generate reports using Excel, Word, or other tools
  • Maintain an organized filing system
  • Issue invoices to customers on the same day products are shipped
  • Address customer inquiries and escalate unresolved issues to the Sales Manager
  • Assist in preparing materials for marketing events as needed
  • Collect and complete New Vendor Forms with relevant customer data
  • Update product pricing in the ERP system based on Sales Manager input
  • Input customer product codes into their profiles in the ERP
  • Contact freight forwarders to secure competitive shipping quotes
  • Oversee shipment dispatch and communicate with carriers
  • Notify the sales team of any shipment changes and update customers accordingly
  • Take full responsibility for customer orders
  • Collaborate with carriers to resolve any issues and escalate when necessary
  • Assist in obtaining Proof of Delivery (POD) from carriers
  • Order office supplies as needed
  • Book travel arrangements, including flights and accommodations
  • Ensure the office and meeting rooms are well-maintained
  • Coordinate cheque pickups from customers
  • Add new customers to the ERP system and EDC
  • Conduct credit reference checks on new customers
  • Follow up on collections
  • Sort and distribute incoming mail
  • Perform other administrative duties as required

Qualifications

Education and/or credentials in Business Administration or a related discipline

Demonstrated experience in sales within the industry

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