Technical Support Specialist

6 days ago


Canada HCLTech Full time
Job Description

Job Title: Technical Support Specialist

Job Summary:

HCLTech is seeking a highly skilled Technical Support Specialist to join our Application & API Support Team. As a Technical Support Specialist, you will be responsible for troubleshooting issues and bugs in our API integrations with partners, front-end websites, and internal web applications.

Key Responsibilities:

  • Assist partners and suppliers integrate with our APIs by understanding their needs and suggesting solutions and answering technical questions.
  • Communicate with technical and non-technical audiences about the API capabilities.
  • Requires good technical knowledge, troubleshooting, debugging, log analysis.
  • Monitor and rectify issues that arise in our API platforms and other systems.
  • Address and resolve concerns, issues and questions for both internal clients and external partners in a professional & timely manner.
  • Manage client expectations in a sincere and realistic manner and report and escalate where needed.

Requirements:

  • 4 years technical support or account management experience working with web services or similar B2B technical environment exposure.
  • Impeccable Written and Verbal Skills
  • Experience working with XML, Web Services and APIs (Restful)
  • Knowledge of programming languages like Java, JSON, or JavaScript. You won't need to write code but great if you can read it.
  • Good to have basic SQL knowledge for data analysis.
  • Ability to collaborate with a global team, across multiple time zones.
  • Be prepared to occasionally work out of usual business hours when required to teleconference with overseas teams.
  • Experience of working on applications like Salesforce, Jira and Slack will be an advantage.

About HCLTech:

HCLTech is a leading IT services company that provides a wide range of services including application development, infrastructure management, and business process outsourcing. We are committed to delivering high-quality services to our clients and are looking for talented individuals to join our team.



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