Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist Location: 620 Nine Mile Drive, Bedford NS Job Type: Full-time Job Summary: Union.dev is looking for a Technical Support Specialist to provide high-quality technical assistance to our clients and ensuring the success and satisfaction post-implementation. This role is crucial in troubleshooting and resolving technical issues, ensuring clients have a seamless experience with our software. The ideal candidate will be responsible for building strong relationships with clients, helping them achieve their goals using our software, and ensuring long-term client retention. Key Responsibilities: Develop and maintain strong relationships with clients, acting as their main point of contact post-implementation. Provide prompt and efficient technical support to clients via phone, email, and chat. Troubleshoot and resolve software issues, guiding clients through complex processes when necessary. Document and track client issues, ensuring all are resolved to the client's satisfaction. Work closely with the development team to identify software bugs or issues. Assist in the creation of technical documentation, user guides, and FAQs for clients. Provide feedback to the product team based on client experiences to help improve the software. Monitor client engagement and satisfaction, proactively identifying areas for improvement and addressing any issues that arise. Provide clients with training, resources, and best practices to maximize their use of Union.dev’s software. Collaborate with the technical support and implementation teams to resolve client issues promptly. Advocate for clients within Union.dev, ensuring their feedback and needs are communicated to the product and development teams. Track and report on key metrics related to client success, including usage, satisfaction, and retention rates. Qualifications: Bachelor’s degree in Business, Computer Science, Information Technology, or a related field 3+ years of experience in customer success, account management, technical support or a similar client-facing role. Excellent communication and interpersonal skills. Strong problem-solving abilities and a proactive mindset. Experience with CRM systems and customer success platforms is a plus. Ability to manage multiple clients and projects simultaneously. Benefits: Competitive salary and benefits package. Opportunity for growth and advancement within the company. Flexible working environment
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Infrastructure Support Specialist
3 weeks ago
Canada Ignite Technical Resources Limited Full timeInfrastructure Support Specialist - Vancouver IslandWe are seeking a dedicated Infrastructure Support Specialist to join our team in a full-time permanent role. In this position, you will leverage your expertise in Windows System Administration and infrastructure management to guide and support Tier 1/2 Support analysts within a collaborative team...
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Technical Support Specialist
4 days ago
Canada HCLTech Full timeJob DescriptionJob Title: Technical Support SpecialistJob Summary:HCLTech is seeking a highly skilled Technical Support Specialist to join our Application & API Support Team. As a Technical Support Specialist, you will be responsible for troubleshooting issues and bugs in our API integrations with partners, front-end websites, and internal web...
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Technical Support Specialist
4 days ago
Canada HCLTech Full timeJob DescriptionJob Title: Technical Support SpecialistJob Summary:HCLTech is seeking a highly skilled Technical Support Specialist to join our Application & API Support Team. As a Technical Support Specialist, you will be responsible for troubleshooting issues and bugs in our API integrations with partners, front-end websites, and internal web...
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Technical Support Specialist
1 month ago
Canada, CA Busch Group Full timeCome Grow with Us – Whether it is creating green energy, developing life-saving medicine, or enabling nano-technology, the Intelligent use of vacuum is essential in tackling the challenges of our future.As diverse and boundless as the world of vacuum is, so are the jobs and opportunities at Busch. This is the career you’ve been looking for. Joining the...
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Technical Support Specialist
3 weeks ago
Canada Eduinsol Full timeRole Overview: The position of Technical Support Specialist involves providing assistance and solutions to clients through effective communication and technical expertise. The ideal candidate will demonstrate proficiency in addressing client inquiries and troubleshooting issues.Qualifications for the Technical Support Specialist Role:To be considered for...
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Technical Support Specialist
3 weeks ago
Canada Shishalh Nation Full timeThe swiya of the shíshálh people encompasses a rich cultural heritage and a commitment to fostering independence and wellness within the community. The shíshálh Nation is dedicated to enhancing program and service delivery, ensuring that members achieve self-sufficiency while honoring the protection and promotion of shíshálh culture, language, and...
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Technical Support Specialist
3 weeks ago
Canada Tailscale Inc. Full timePosition OverviewWe are in search of a dedicated and skilled Technical Support Specialist who is enthusiastic about addressing networking challenges and delivering exceptional assistance. In this role, you will be tasked with providing technical support to individuals, teams, and organizations utilizing Tailscale. You will collaborate with a dynamic group of...
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Technical Support Specialist
3 weeks ago
Canada Vision Concept Technology, Llc Full timePosition Overview: The Technical Support Specialist plays a crucial role in ensuring the seamless operation of banking systems, digital banking platforms, and help desk assistance throughout the organization. This role involves supporting project management initiatives related to banking systems and digital banking, while also facilitating communication...
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Bilingual Technical Support Specialist
3 weeks ago
Canada, CA TekWissen Full timeOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and...
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Technical Support Specialist English
1 month ago
Canada Avidbots Corp Full timeAvidbots bring robots to everyday life to expand human potential. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company offering comprehensive...
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Technical Support Specialist
3 weeks ago
Canada Ciena Corporation Full timePosition Overview:As a Technical Support Specialist, you will be responsible for delivering exceptional post-sales support for Ciena's diverse customer base. This role encompasses a range of responsibilities including testing, troubleshooting, and providing both on-site and remote technical assistance for all Ciena products.Why Join Ciena?We champion...
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Technical Support Specialist at Konetclub
3 weeks ago
Canada Konetclub Full timePosition OverviewJob Type: PermanentPositions Available: 1Language: EnglishMinimum Education: Bachelor's degreeKonetclub is seeking a dedicated and skilled Technical Support Specialist to enhance our user support team.Key Responsibilities:Establish user accounts, manage permissions, and set passwords for new personnel;Deliver assistance via phone and online...
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Technical Support Specialist
3 weeks ago
Canada Accoravillage Full timeCompany OverviewAccoravillage is a leading provider in the HVAC industry, dedicated to delivering exceptional solutions and services across North America. Our commitment to excellence ensures that every stakeholder, from employees to clients, experiences the highest level of support and innovation.Position SummaryThe Technical Support Specialist will play a...
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Specialist Technical Support
1 month ago
Canada, CA Ciena Corporation Part timeSpecialist Technical SupportApply locations Gurugram time type Full time posted on Posted Yesterday job requisition id R025618Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a...
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Technical Application Support Specialist
3 weeks ago
Canada Long View Systems Full timeAre you eager to join a forward-thinking organization that leverages innovative technology?We are seeking a Technical Application Support Specialist for our Data & Dynamics team. This role involves delivering managed services, which encompass both functional and technical assistance for designated applications, as well as infrastructure management services,...
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Technical Support Specialist
3 weeks ago
Canada Pragmatic Play Limited Full timeAbout Us: Pragmatic Play Limited is a prominent provider of engaging content within the iGaming sector. As a software development and services entity, we deliver comprehensive digital solutions. With a global workforce exceeding 4,000 skilled professionals, we operate from various locations worldwide, including Malta, Romania, India, Canada, and Bulgaria....
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On-Site Technical Support Specialist
3 weeks ago
Canada Sure Systems Full timePosition Overview:The On-Site Technical Support Specialist is tasked with delivering direct service and assistance to our clientele.This encompasses all technology aspects, including:desktop computers, servers, printers, networks, and specific vendor hardware and software.Core Responsibilities:Provide IT assistance regarding technical challenges related to...
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Senior Technical Support Specialist, Network
3 weeks ago
Canada New Value Solutions Full timeNew Value Solutions, a national IT consulting company, is seeking a Technical Analyst to provide technical support and assistance with computing hardware, software, computer peripherals, digital office equipment, and data networks for one of our clients. The role involves working closely with various departments and project teams to ensure the smooth...
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HVAC Technical Support Specialist
3 weeks ago
Canada Trane Technologies Full timeJob Overview:As a Technical Support Specialist in the HVAC sector, you will play a crucial role in delivering remote assistance for the installation, operation, and maintenance of Trane/American Standard Unitary Commercial systems. Exceptional customer service and meticulous documentation of interactions are essential as you engage with both external clients...
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Murex Technical Support Specialist
3 weeks ago
Canada Kx Systems, Inc. Full timeKx Systems, Inc. is a prominent player in the consulting, business services, and technology sectors. We pride ourselves on fostering a culture of innovation and inclusivity, where diverse minds come together to drive success. With a workforce exceeding 3000 employees worldwide, we are dedicated to attracting exceptional talent and cultivating an environment...