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Client Care Specialist
3 months ago
Culligan is a trusted provider of comprehensive water treatment solutions, catering to both residential and commercial needs. Our commitment to exceptional service and technical knowledge has established us as the preferred choice for water solutions.
Key Responsibilities
- Provide professional assistance to customers both in-person and via phone
- Coordinate delivery schedules and service appointments
- Manage new contracts, create customer profiles, and arrange installations as necessary
- Generate and distribute service work orders and route tickets, finalize work orders, and process billing upon completion
- Encourage and promote additional products and services to existing and prospective customers
- Schedule walk-in and phone sales leads with the Sales Team
- Conduct accounts receivable collections and related communications, forwarding outstanding invoices as needed
- Handle cash transactions, operate the cash register and POS system, balance cash, prepare bank deposits, and reconcile receipts, payment batches, and petty cash
- Refer unresolved customer issues to the appropriate departments for further resolution
- Friendly, outgoing personality with a strong desire to assist others
- Exceptional interpersonal and communication skills, both on the phone and in person
- Able to manage multiple tasks in a dynamic environment
- Prior experience in customer service is preferred
- Intermediate proficiency in computer applications
- Compensation
- Hourly wage
- Incentives for employee referrals
- Annual performance evaluations with potential for pay increases
- Benefits
- Comprehensive dental coverage
- Extended health benefits
- Life insurance options
- Vision care plans
- Employee assistance programs
- RRSP matching after three months of employment
- Work-Life Balance
- No weekend or late-night shifts
- Standard Monday to Friday schedule
- Paid time off and holidays
- Training Opportunities
- No prior experience necessary; we seek reliable candidates
- Compensated training for Customer Service Representatives
- Paid training specific to Culligan products and services
- Career Advancement
- Opportunities for internal promotions to roles such as Office Manager, Sales Representative, and Management
- Additional Benefits
- Employee discounts on products and services
- Supportive Work Environment
- Healthy workplace culture
- Open-door policy with management
- Company-sponsored lunches, dinners, and events
- Culligan is dedicated to being the leading expert in quality water solutions, striving to assist individuals, families, and communities in accessing clean and safe water.
- We uphold the courage to act ethically and value diversity, treating every individual with respect. Sustainability is a central focus in all our business practices.
