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Client Engagement Specialist

3 months ago

Cambridge, Ontario, Canada Scotiabank Full time

Requisition ID: 204472

Become a key player in a results-oriented and inclusive environment that values high performance.

About The Position

As a Customer Experience Associate, you will embody the essence of our branches. At Scotiabank, our customers are our priority, and we strive to assist them in achieving their financial aspirations.

Our Customer Experience Associates are dedicated to connecting with clients in a meaningful way. As a vital member of the Canadian Banking Branch Network, your mission is to deliver outstanding service throughout the customer journey by:

  1. Proactively identifying customer needs and attentively listening to their requests
  2. Handling daily transactions efficiently
  3. Fostering enduring relationships with clients
  4. Contributing to the branch's objectives by recognizing and addressing straightforward sales opportunities
  5. Acting as a technology advocate, guiding clients through our mobile banking applications to enhance their banking experience
Is this position suitable for you? In this role, you will:

  1. Establish strong client relationships and provide exceptional service
  2. Identify and address customer needs effectively
  3. Simplify complex concepts for better understanding
  4. Excel in a performance-driven environment while positively contributing to a collaborative team
  5. Exhibit a strong desire to learn and a commitment to success
Essential Skills
Do you possess the skills necessary for success in this role? We would be eager to collaborate with you if you:

  1. Have demonstrated customer service abilities through previous employment or community engagement
  2. Are committed to assisting clients in a professional, friendly, and efficient manner
  3. Are open to working a flexible schedule
  4. Feel comfortable in straightforward sales interactions
  5. Possess strong technical skills and can promote digital and self-service banking solutions to our clients
What can you expect?

  1. The chance to be part of a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  2. A fulfilling career path with various opportunities for professional growth
  3. Internal training to support your career advancement and skill enhancement
  4. A commitment to making a positive impact in our communities for both you and our clients
  5. Recognition and rewards for high performance, supported by leadership through meaningful development discussions that facilitate quicker advancement and training for your growth.
  6. A competitive compensation and benefits package

At Scotiabank, we appreciate the unique skills and experiences each individual contributes to the organization and are dedicated to fostering an inclusive and accessible environment for all. If you require accommodations during the recruitment process, please inform our Recruitment team. We appreciate all applicants for their interest in a career at Scotiabank; however, only those selected for an interview will be contacted.