Help Desk Specialist

5 days ago

Vancouver, British Columbia, Canada Axiom Builders Full time
About Us

Axiom Builders is a leading construction partner for major developers in residential and commercial construction, with over 5 million square feet under construction in various locations. Our team of over 500 construction professionals is dedicated to meeting client expectations, with a focus on safety and quality.

We execute community-centric projects, leveraging our expertise in iconic residential towers, rental developments, LEED Gold office buildings, and purpose-built tenant improvements. Our portfolio and expertise continue to grow, with notable projects such as Fifteen Fifteen in Vancouver and REN in Seattle receiving awards from the Council on Tall Buildings and Urban Habitat (CTBUH).

About the Role

Axiom Builders seeks a customer-centric Help Desk Specialist to join our head-office IT team. As the frontline of support for our office and site staff, you will be responsible for onboarding and offboarding employees with required hardware and software, managing internal ticketing, and troubleshooting workstations and software issues.

Key Responsibilities:

  • Onboarding and offboarding employees with required hardware and software
  • Managing internal ticketing and escalating tickets as needed
  • Troubleshooting workstations and software issues across departments
  • Leading offsite set-up, including telecom, wireless, copiers, firewalls, and access points
  • Managing hardware, software, and device inventory
  • Managing vendor relationships and procurement for new hardware and software needs
  • Recommending procedure and process improvements
  • Updating and maintaining the IT Manual and creating user guide documentation
  • Handling and supporting audio/visual setup-ups on-site and off-site
  • Working with end-users to foster technology adoption

What You Bring:

  • First-rate problem-solving skills and ability to thrive in a fast-paced environment
  • Detail-oriented and analytical with exceptional customer service and communication skills
  • Pride and ownership in work, with a passion for technology and innovation

Skills and Experience:

  • At least 1-2 years of experience in a Help Desk role
  • Diploma in Computer Information Systems Administration or equivalent work experience
  • Experience with Windows Server and desktop operating systems
  • Experience with virtualization technologies such as VMware and Hyper-V
  • Experience with network infrastructure, including firewalls, switches, routers, and VPNs
  • Friendly and confident in verbal and written communication, with strong customer service skills
  • Basic understanding of networking concepts (VLANs, routing, DNS, WAPs, etc.)
  • Experience with VoIP phone systems
  • Experience working with third-party vendors
  • Familiarity with Microsoft O365 Administration, Ticketing systems
  • Previous experience with IT Inventory Management and MDM (Intune)
  • Expertise in Windows 10 and 11, as well as iOS
  • Active Directory, ConnectWise, PowerShell experience
  • Experience with AWS WorkSpaces, DocuSign, Freshservice, OneDrive, SharePoint, and Dayforce will be considered an asset

Our Total Rewards Package:

  • Benefits and Perks: 100% health/dental coverage, up to 5% match on retirement savings, virtual healthcare, and great perks
  • Mental Health Support: Unlimited counselling and support for you and your family
  • Compensation: Competitive pay with annual market analysis

Opportunities:

  • Unique Projects: 40+ projects in motion, from skyline-changers to bespoke sales centres
  • Career Growth: Twice-per-year Performance Feedback Program
  • Learning and Development: 15 offerings from our dedicated L&D team

Community:

  • The People: Annual events to bring us together and connect across markets and teams
  • Giving Back: 2000+ volunteer hours since launch of our Community Engagement program
  • Leadership: 12 passionate execs focused on developing our teams and emerging leaders

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