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Director of Employee Experience
2 months ago
The Manager of Support Services will play a critical role in leading a team of implementation professionals to deliver employee recognition programs that meet the business and organizational metrics. As the Executive Project Sponsor, you will be responsible for providing vision and direction to the team, as well as overseeing issue-based problem solving, business case development, and solution delivery.
Key Responsibilities- Lead a team of implementation professionals to deliver employee recognition programs
- Act as the Executive Project Sponsor for programs delivered by the team
- Provide vision and direction to the team
- Oversee issue-based problem solving, business case development, and solution delivery
- Work with Sales Executives and prospects to scope and sell professional services
- Attend key project meetings to support in building Executive level client relationships
- Be a point of escalation, manage escalated issues and facilitate resolution with the team and wider business
- Work cross-functionally with Development, Operations, Product and Senior Management teams to effectively guide projects
- Oversee the team of Implementation Consultants and ensure all team members are working effectively together
- Ensure teams are operating at a high performance level and overall project delivery is progressing as planned
- Responsible for performance management
- Responsible for team succession planning and recruitment
- Review implementation methodology and tools, work with team members to implement improvements in key areas
- Reinforce consistent use of implementation methodology and tools
- Bachelor's degree in an appropriate field from an accredited college/university; MBA or advanced degree from an accredited college/university preferred
- Exceptional communication and interpersonal skills, with a demonstrated ability to manage large teams, complex work streams and projects, and gain the confidence and respect of senior level executives
- 4 – 6 years of managing implementation or professional services teams
- Demonstrated ability to manage diverse teams in SaaS environment
- Strong project management, consulting, risk management, and issue resolution skills
- Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
Achievers is a leading provider of employee experience solutions. We are passionate about disruptive technology that's rooted in science, research and data. We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture.
We foster an environment of connection, security, and community. Benefits & Perks for permanent full time employees include Flexible Vacation, A beautiful office space located in Liberty Village, Toronto, and Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology.
