Director, Employee Experience Technology Engineering
3 weeks ago
The Director, Employee Experience Technology Engineering is accountable for the design, life cycle management, and implementation of a range of technologies for all Sun Life employees. The Director of the Engineering team will oversee Engineers responsible for global endpoint solutions (Windows, Mac, Mobile devices) including operating systems (Win11, MacOS, iOS, Android) critical software component ownership, software delivery mechanisms, SCCM, JAMF, Hardware provisioning solutions, and future cloud direction for MS Intune and Autopilot.
Platforms include VDI and Citrix desktop and application virtualization. Engineering responsibilities extend to Active Directory design and security including legacy and modern authentication options involving ADFS, AzureAD, SSO, MFA, PKI, GPO. This role includes a focus on Desktop and Collaboration environments involving Microsoft technologies using M365 services (GraphAPI, Azure applications, Teams) including other Collaboration services (Miro, Box, Meta Workplace as examples).
The Director of the Engineering group is responsible for the strategy, design, implementation, and support of these mission-critical solutions, with a focus on automation and scripting (Powershell). As a member of EET, you will be working with Security, Business, HR, Operations in a team environment to support secure, robust, and reliable Desktop and Collaboration solutions to meet the evolving needs of our internal clients.
Responsibilities
- Accountable for the Engineering team responsible for mission-critical Infrastructure, Desktop, Mobile, and Collaboration services supporting the global organization.
- Accountable for the design and delivery of scalable, cost-effective, secure technology solutions for end-user computer platform and infrastructure services that align with the global technology roadmap.
- Accountable for a suite of desktop and collaboration tools applications ensuring that these products are patched and remain current with the vendor's product roadmap and aligned with the requirements of the business.
- Accountable for the underlying infrastructure that supports desktop, directory services including on-premise, cloud, and AWS/Azure capabilities.
- Responsible for the engineering artifacts and roadmaps, proactively identify service improvement opportunities and feature enhancements and resolve team and/or individual technology knowledge gaps.
- Responsible for the design, build, testing, and documenting of solution designs and to ensure operational transition through formal and informal knowledge sharing, using industry-standard techniques.
- Responsible for team members having Product Steward roles for ensuring products are maintained current with the vendor's product roadmap and aligned with the requirements of the business.
- Subject Matter expertise for managing and creating the engineering artifacts and roadmaps, proactively identify service improvements, feature enhancements, and resolving team, individual technology knowledge gaps.
- As Technical lead, design, build, validate, test, and document solution designs and ensure operational transition through formal and informal knowledge sharing, using industry-standard techniques.
- Additionally, ensuring the Engineering group:
- Develops and maintains design specifications that meet technical, functional, and non-functional requirements and conform to service definition, geographical requirements, and architecture & security standards.
- Designs and develops infrastructure solutions that enhance the management, stability, security, disaster recovery, and cost-effectiveness of the global end-user computing environment.
- Maintains documentation on all technical services and solutions in compliance with accepted service design standards.
- Communicates frequently and effectively with client service peers; client interaction is key to managing expectations, assessing needs, and customizing solutions.
- Works with operational support teams to collect, analyze, and report on incident and problem data with a view on continuous improvement, and capacity management.
- Interacts with various business and technical support teams across the organization, including networking, servers, storage, security, service desk, and front-line support.
- Involved in Security reviews and remediation, Audit reviews and remediation.
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Toronto, Ontario, Canada Sun Life Full timeJob DescriptionThe Director of Employee Experience Technology Engineering is accountable for the design, life cycle management, and implementation of a range of technologies for all Sun Life employees. This role oversees Engineers responsible for global endpoint solutions, including operating systems, critical software component ownership, software delivery...
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Toronto, Ontario, Canada Sun Life Full timeJob DescriptionThe Director of Employee Experience Technology Engineering is accountable for the design, life cycle management, and implementation of a range of technologies for all Sun Life employees. This role oversees Engineers responsible for global endpoint solutions, including operating systems, critical software component ownership, software delivery...
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Toronto, Ontario, Canada Sun Life Full timeJob DescriptionThe Director of Employee Experience Technology Engineering is accountable for the design, life cycle management, and implementation of a range of technologies for all Sun Life employees. This role oversees Engineers responsible for global endpoint solutions, including operating systems, critical software component ownership, software delivery...
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Toronto, Ontario, Canada Sun Life Full timeJob DescriptionThe Director of Employee Experience Technology Engineering is accountable for the design, life cycle management, and implementation of a range of technologies for all Sun Life employees. This role oversees Engineers responsible for global endpoint solutions, including operating systems, critical software component ownership, software delivery...
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Toronto, Ontario, Canada Sun Life Full timeJob DescriptionThe Director, Employee Experience Technology Engineering is accountable for the design, life cycle management, and implementation of a range of technologies for all Sun Life employees. The Director of the Engineering team will oversee Engineers responsible for global endpoint solutions (Windows, Mac, Mobile devices) including operating systems...
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Toronto, Ontario, Canada Sun Life Full timeJob DescriptionThe Director of Employee Experience Technology Engineering is responsible for designing, implementing, and maintaining a range of technologies for all Sun Life employees. This role oversees the engineering team responsible for global endpoint solutions, including operating systems, software delivery mechanisms, and hardware provisioning...
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Toronto, Ontario, Canada Sun Life Full timeJob DescriptionThe Director of Employee Experience Technology Engineering is responsible for designing, implementing, and maintaining a range of technologies for all Sun Life employees. This role oversees the engineering team responsible for global endpoint solutions, including operating systems, software delivery mechanisms, and hardware provisioning...
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Toronto, Ontario, Canada Sun Life Full timeJob DescriptionThe Director of Employee Experience Technology Engineering is responsible for designing, developing, and implementing technology solutions that enhance the employee experience at Sun Life. This role oversees the engineering team responsible for global endpoint solutions, including operating systems, software delivery mechanisms, and hardware...
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Toronto, Ontario, Canada Sun Life Full timeJob DescriptionThe Director of Employee Experience Technology Engineering is responsible for designing, developing, and implementing technology solutions that enhance the employee experience at Sun Life. This role oversees the engineering team responsible for global endpoint solutions, including operating systems, software delivery mechanisms, and hardware...
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