Airline Passenger Service Representative

1 day ago

Richmond, British Columbia, Canada AGI Canadian Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Passenger Service Agent to join our team at Alliance Ground International. As a key member of our airport operations team, you will be responsible for providing exceptional service to our passengers, ensuring a smooth and efficient travel experience.

Key Responsibilities:
  • Check in passengers and their luggage at the ticket counter and gates.
  • Patiently handle customer concerns and complaints regarding ticketing and baggage handling.
  • Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise.
  • Make announcements at the gate or over the general PA system regarding flight activity.
  • Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
Requirements:
  • Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership.
  • Have proficient computer skills.
  • Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent.
  • Possess a valid driver's license with a clean driving record (only required for some airports).
  • Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check.
Physical Requirements:

Lift up to 70 pounds (32 kg) on a regular basis. Stand, lift, bend, push and pull on a frequent basis and for extended periods. Work around jet and machinery noises. Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

The successful ATS team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety. ATS employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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