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Customer Service Representative

2 months ago

Richmond, British Columbia, Canada Pacific Coastal Airlines Full time
Customer Service Representative Opportunity

Pacific Coastal Airlines is seeking a skilled Customer Service Representative to join our team at the Vancouver International Airport. As a key member of our airport operations team, you will be responsible for delivering exceptional customer service to our passengers.

Key Responsibilities:

  • Check-in passengers, issue boarding passes, and verify immigration documents
  • Check baggage and collect excess baggage/overweight charges
  • Answer calls, book, change, and cancel flight reservations
  • Resolve service disruption issues, such as cancelled or missed flights, and determine alternative flight options
  • Execute deplaning and boarding processes, ensuring a safe and on-time departure
  • Possess an excellent understanding of company products, services, processes, and guidelines, and promote them at all times
  • Commitment to providing a safe, stress-free, and friendly passenger experience
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Other duties as assigned

Requirements and Qualifications:

  • Experience in a customer-facing role
  • Ability to work under pressure with minimal supervision
  • Clear and effective communication skills, with demonstrated ability to have difficult conversations
  • Ability to work in a time-sensitive, ever-changing environment, where multitasking and problem-solving are key attributes
  • Comfortable using computers, credit, and debit machines
  • Flexible to work any day of the week, including weekends, evenings, holidays, and/or irregular shifts
  • Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
  • Must be able to obtain and maintain designated security clearance
  • Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

We value our employees and strive to create a positive, caring workplace. Our company culture is built on the principles of collaboration, accountability, and loyalty. We offer a comprehensive benefits package, including health, dental, and vision coverage, as well as travel benefits and employee recognition programs.