Customer Service Agent

5 days ago

Richmond, British Columbia, Canada Pacific Coastal Airlines Full time
Customer Service Agent (Vancouver)

Pacific Coastal Airlines is seeking a permanent part-time Customer Service Agent to join our team at the Vancouver International Airport. As a Customer Service Agent, you will be the face of our company, providing exceptional service to our passengers and ensuring a safe and enjoyable travel experience.

Job Responsibilities:
  • Check-in passengers, issue boarding passes, and verify immigration documents
  • Check baggage and collect excess baggage/overweight charges
  • Answer calls, book, change, and cancel flight reservations
  • Resolve service disruption issues, such as cancelled or missed flights, and determine alternative flight options
  • Execute deplaning and boarding processes, ensuring a safe and on-time departure
  • Promote company products, services, processes, and guidelines to passengers
  • Commit to providing a safe, stress-free, and friendly passenger experience
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Perform other duties as assigned
Qualifications and Competencies:
  • Experience in a customer-facing role
  • Ability to work under pressure with minimal supervision
  • Clear and effective communication skills, with the ability to have difficult conversations
  • Ability to work in a fast-paced, ever-changing environment, with a focus on multitasking and problem-solving
  • Comfortable using computers, credit, and debit machines
  • Flexible to work any day of the week, including weekends, evenings, and holidays
  • Represent Pacific Coastal Airlines in a professional manner to partners, vendors, and customers
  • Ability to obtain and maintain designated security clearance
  • Capable of lifting up to 70 pounds
About Pacific Coastal Airlines:

We are a dynamic and rewarding company that values our employees and passengers. Our company culture is built on the motto of "People Friendly, People First," and we strive to create a positive, caring workplace that promotes collaboration, accountability, and loyalty.

Benefits:
  • Standard benefits package for permanent employees, including extended health, dental, vision, travel medical, life insurance, and more
  • Excellent travel perks for employees and their eligible family members
  • Employee recognition and reward programs, milestone service recognition program, and employee appreciation events

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