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Airport Customer Service Representative

2 months ago

Richmond, British Columbia, Canada AGI Canadian Company Full time
{"title": "Airport Customer Service Representative", "content": "Key Responsibilities

As an Airport Customer Service Representative, you will be responsible for providing exceptional customer service to passengers and their luggage at the ticket counter and gates. You will also handle customer concerns and complaints regarding ticketing and baggage handling, and provide knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise.

Requirements
  • Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
  • Have proficient computer skills
  • Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent
  • Possess a valid driver's license with a clean driving record (only required for some airports)
  • Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check
Physical Requirements

Lift up to 70 pounds (32 kg) on a regular basis, stand, lift, bend, push and pull on a frequent basis and for extended periods, and work around jet and machinery noises.

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

The successful ATS team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety.

ATS employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer

", "company": "AGI Canadian Company"}