Senior Manager of Communications and Customer Service

7 days ago


Windsor, Ontario, Canada City of Windsor Full time $122,852 - $140,328
About the Role

The City of Windsor is seeking a highly skilled and experienced Senior Manager of Communications and Customer Service to join our team. As a key member of our corporate services department, you will be responsible for developing and implementing an enterprise-wide corporate communications strategy that showcases the City's vision, mission, and values.

Key Responsibilities
  • Develop and implement a comprehensive corporate communications strategy that aligns with the City's goals and objectives.
  • Lead and manage a team of communications professionals to ensure effective communication with stakeholders, including employees, customers, and the media.
  • Provide strategic advice to senior executives on communications and customer service matters.
  • Develop and maintain relationships with key stakeholders, including City Council, community groups, and media outlets.
  • Oversee the development and implementation of customer service initiatives to ensure exceptional customer experience.
  • Collaborate with other departments to ensure seamless communication and coordination of corporate initiatives.
  • Act as the City's Emergency Information Officer in times of crisis or emergency.
Requirements
  • University degree in Communications, Journalism, or a related field.
  • Minimum 6 years of experience in corporate communications, with a proven track record of developing and implementing successful communications strategies.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong strategic thinking and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Knowledge of government processes and procedures, particularly in the development and delivery of stakeholder consultation plans.
What We Offer
  • A competitive salary range of $122,852.35 to $140,328.45.
  • A comprehensive benefits package, including a defined benefits pension plan.
  • A vacation package and opportunities for professional development.
  • A dynamic and supportive work environment, with a team of experienced professionals.


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