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Senior Manager of Communications and Customer Service
2 months ago
We are seeking a highly skilled and experienced Senior Manager of Communications and Customer Service to join our team at the City of Windsor. As a key member of our corporate services department, you will be responsible for developing and implementing an enterprise-wide corporate communications strategy that showcases our city's unique strengths and attractions.
Key Responsibilities- Develop and implement a comprehensive corporate communications strategy that aligns with the city's goals and objectives.
- Lead a team of communications professionals to create and disseminate engaging content across various channels.
- Build and maintain strong relationships with key stakeholders, including city council, senior executives, and external partners.
- Provide strategic advice and guidance on communications and customer service initiatives.
- Oversee the development and implementation of customer service strategies to ensure exceptional customer experiences.
- Act as the Emergency Information Officer for the City of Windsor, providing critical support during emergency situations.
- University degree in Communications, Journalism, Media Arts, or a related field.
- Minimum 6 years of experience in corporate communications, with a focus on strategic communications, employee engagement, and customer service.
- Proven track record of developing and implementing successful communications strategies.
- Excellent leadership and team management skills.
- Strong stakeholder engagement and media relations skills.
- Ability to work independently and as part of a team.
- A competitive salary range of $122,852.35 to $140,328.45.
- A comprehensive benefits package, including a defined benefits pension plan.
- A hybrid work policy with opportunities for virtual work.
- Leadership training opportunities to enhance your skills.
- A low-cost of living in Windsor, with affordable housing options and a range of lifestyle choices.
