Senior Manager of Communications and Customer Service

3 days ago


Windsor, Ontario, Canada City of Windsor Full time $122,852 - $140,328
About the Role

The City of Windsor is seeking a highly skilled and experienced Senior Manager of Communications and Customer Service to join our team. As a key member of our corporate services department, you will be responsible for developing and implementing an enterprise-wide corporate communications strategy that showcases the City's vision, mission, and values.

Key Responsibilities
  • Develop and implement a comprehensive corporate communications strategy that aligns with the City's goals and objectives.
  • Lead and manage a team of communications professionals to ensure effective communication with stakeholders, including employees, customers, and the media.
  • Provide strategic advice to senior executives on communications and customer service matters.
  • Develop and maintain relationships with key stakeholders, including City Council, community groups, and media outlets.
  • Oversee the development and implementation of customer service initiatives to ensure exceptional customer experience.
  • Collaborate with other departments to ensure effective communication and coordination of City initiatives and programs.
  • Provide guidance and support to employees on communications and customer service best practices.
  • Stay up-to-date with industry trends and best practices in corporate communications and customer service.
Requirements
  • University degree in Communications, Marketing, or a related field.
  • Minimum 6 years of experience in corporate communications and customer service, preferably in a municipal or government setting.
  • Proven track record of developing and implementing effective communications strategies.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Ability to work independently and as part of a team, with a strong focus on customer service.
  • Knowledge of government processes and procedures, particularly in the development and delivery of stakeholder consultation plans.
What We Offer
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A chance to make a meaningful contribution to the City of Windsor's mission and vision.


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