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Service Desk Technician
2 months ago
At Tolko Industries, we're seeking a highly skilled Service Desk Technician to join our team. As a key member of our IT department, you'll be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our systems.
Key Responsibilities:- Manage service requests and incidents for our business and manufacturing facilities
- Provide Tier 1 support for Tolko standard applications and End User Computing standards
- Receive, prioritize, document, and resolve end-user requests and escalate incidents when necessary
- College diploma or university degree in computer science or equivalent work experience in a customer service-focused IT role
- Experience with service desk ticketing systems and desktop and server operating systems
- Exceptional troubleshooting skills, written and oral communication skills, and interpersonal skills
- Knowledge of basic computer hardware and Microsoft Office applications
- Competitive salary range of $ to $ per year
- Additional northern allowance on top of base pay
- Eligibility to participate in Tolko's bonus program
- Competitive benefits and retirement plans
- Relocation support and community connections
- Continued professional development through on-the-job and classroom training
Located in the beautiful northwestern region of Alberta, High Level offers a unique blend of outdoor activities and community amenities. If you're looking for a challenging and rewarding role in a dynamic team, we encourage you to apply.