Customer Care Team Leader

4 weeks ago


Burnaby, British Columbia, Canada PD Moore Homes Inc. Full time
Position Overview

As a Customer Care Team Leader at PD Moore Homes Inc., you will play a crucial role in overseeing the customer service department. Your leadership will ensure that our team delivers exceptional service and meets the needs of our clients effectively.

Key Responsibilities
  • Reporting: Generate and prepare detailed reports related to customer service operations.
  • Supervision: Oversee team members and manage various projects to ensure efficient workflow.
  • Coordination: Organize and schedule daily activities to optimize productivity.
  • Recruitment: Participate in the hiring process and manage staffing requirements.
  • Training: Facilitate training sessions or arrange for employee development programs.
  • Cost Estimation: Assess and estimate necessary materials and costs for service operations.
  • Compliance: Ensure adherence to health and safety regulations within the workplace.
  • Blueprint Interpretation: Review and understand project blueprints and drawings as needed.
  • Procurement: Manage the requisition of materials, equipment, and supplies required for operations.
Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: A minimum of 1 year to less than 2 years in a supervisory role within customer service.
  • Employment Type: Permanent position.
  • Language: Proficiency in English is required.
  • Work Hours: Full-time position with 37.5 hours per week.


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