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Customer Service Team Lead

2 months ago

Burnaby, British Columbia, Canada Whole Foods Market Full time
Job Summary

We are seeking a highly motivated and experienced Team Leader to join our Customer Service team at Whole Foods Market. As a Team Leader, you will be responsible for leading and developing a team of Customer Service Representatives, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Lead and Develop Team Members
    • Recruit, train, and develop a high-performing team of Customer Service Representatives.
    • Provide coaching and feedback to team members to ensure they meet performance expectations.
    • Develop and implement training programs to enhance team members' skills and knowledge.
  • Drive Sales Growth
    • Develop and implement strategies to increase sales and drive revenue growth.
    • Monitor and analyze sales data to identify trends and areas for improvement.
    • Collaborate with other departments to promote products and services.
  • Ensure Excellent Customer Service
    • Develop and implement customer service standards and procedures.
    • Monitor and evaluate customer service performance to ensure high standards are met.
    • Address customer complaints and concerns in a timely and professional manner.
  • Manage Operations
    • Oversee daily operations, including scheduling, inventory management, and cash handling.
    • Ensure compliance with company policies and procedures.
    • Identify and implement process improvements to increase efficiency and productivity.
Requirements
  • Experience
    • Minimum 18 months retail experience and 6 months of supervisory experience.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to motivate and develop a team.
    • Strong analytical and problem-solving skills.
    • Ability to work in a fast-paced environment.
    • Proficient in Microsoft Office and operations-related applications.
  • Physical Requirements
    • Ability to lift 50 pounds.
    • Ability to work in a wet and cold environment.
    • Ability to work a flexible schedule, including nights, weekends, and holidays.
What We Offer
  • Competitive Salary
    • $28.00 hourly, commensurate with experience.
  • Benefits
    • Whole Foods Market offers a comprehensive benefits package, including health insurance, retirement plan benefits, and paid time off.