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Client Relations Specialist

3 months ago


Mississauga, Ontario, Canada Amacon Full time

About Amacon

With a commitment to precision and a legacy of excellence in design and architecture, Amacon stands as one of Canada's premier real estate development and construction companies. Over five decades, we have honed our expertise, ensuring that every residential and commercial project reflects our dedication to quality craftsmanship.

Position Overview

Amacon is seeking a proactive individual with exceptional attention to detail and a strong commitment to customer service to enhance our Customer Care team. This role serves as the primary contact for our esteemed clients and homeowners, delivering outstanding support both prior to and following their occupancy. The position entails essential administrative responsibilities to ensure operational efficiency and adherence to project timelines and budgets.

Key Responsibilities

  • Deliver exceptional customer service during Pre-Delivery Inspections (PDI) and assist walk-in clients.
  • Respond to all email inquiries within a 24-hour timeframe.
  • Guide homeowners on the process for submitting deficiency reports.
  • Monitor and follow up on the status of individual homeowner requests to ensure timely resolution.
  • Maintain detailed records of reported deficiencies.
  • Collaborate with the IT department for necessary office repairs.
  • Prepare Tarion Certificates of Completion and Possession (CCPs).
  • Foster a positive atmosphere for both the Customer Care team and homeowners.
  • Contribute to achieving Zero Deficiency at Closing (ZDAC) targets.
  • Review the Tarion portal daily to track reported items.
  • Document PDIs and deficiency correction reports.
  • Coordinate the distribution of CCPs to legal representatives and manage key releases as directed.
  • Complete timesheets for Customer Care team members.
  • Generate daily reports on production and efficiency.
  • Ensure the highest quality standards in our offerings and act as a quality control representative for new construction projects.
  • Conduct occupancy checks on the day of closing.
  • Provide reception support as needed.
  • Schedule meetings with homeowners at their convenience, which may require flexible working hours.
  • Coordinate with trades to arrange for deficiency repairs and necessary adjustments.
  • Maintain an organized filing system for customer lists, warranty calls, quality control documentation, and work orders.
  • Undertake additional administrative tasks and special projects as assigned.

Qualifications and Skills

  • Education: High School Diploma with a relevant degree or diploma.
  • Experience: Minimum of 2 years in customer service within a related field; experience in construction or project management is advantageous.
  • Requirements: Valid driver's license and access to a reliable vehicle.
  • Knowledge of Tarion Warranty Service and CPG is essential.
  • Familiarity with the high-rise new home construction sector.
  • Strong grasp of industry terminology, specifications, and practices.
  • Excellent communication and customer service abilities.
  • Capability to interpret blacklines and floor plans.
  • Customer service-oriented with adept problem-solving and conflict resolution skills.
  • Dependable and punctual with a robust work ethic.
  • Outstanding organizational and time management skills.
  • Meticulous attention to detail and strong organizational capabilities.
  • Self-driven and adaptable with a willingness to learn and face challenges.
  • Proficient in Microsoft Office Suite.

Additional Information

Amacon is an equal opportunity employer, offering competitive compensation and benefits. This full-time position operates from Monday to Friday.