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Sales Support Coordinator for Rapid Response

3 months ago

St John's, Newfoundland and Labrador, Canada Wyndham Hotels & Resorts Full time

Company Overview:

Wyndham Hotels & Resorts stands as the leading hotel franchising entity globally, boasting approximately 9,200 properties across over 95 nations on six continents. Our extensive network encompasses around 872,000 rooms catering to the everyday traveler, solidifying Wyndham's prominent position in the hospitality sector. With headquarters in Parsippany, N.J., and additional offices worldwide, Wyndham employs over 2,000 corporate professionals dedicated to our mission of facilitating hotel travel for everyone. Our commitment to supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—such as Wyndham, La Quinta, Ramada, Days Inn, and Super 8—reflects our diverse workforce and our unique Count on Me culture, which emphasizes flexibility and core values of Integrity, Accountability, Inclusivity, Caring, and Fun.

Position Overview:

The Rapid Response Sales Support Coordinator plays a vital role in assisting Wyndham's sales team and clientele, contributing to revenue enhancement while gaining comprehensive exposure to the entire sales cycle. Key responsibilities encompass:

  • Addressing incoming requests from sales representatives and clients.
  • Utilizing Salesforce and Outlook for communication with stakeholders.
  • Managing urgent incoming opportunities and ensuring bookings are processed within established service levels.
  • Identifying suitable hotel locations for extended stays or project requirements.
  • Facilitating modifications or cancellations of bookings as necessary.
  • Employing various reservation systems to adjust check-out dates or implement other changes.
  • Collaborating with hotels to expedite reservations during peak times.
  • Ensuring necessary identifiers are attached to all reservations.
  • Generating and analyzing reports to verify booking accuracy.
  • Working alongside the Wyndham Commissions team for account consolidation.
  • Retrieving folios for all bookings across systems.
  • Streamlining processes for folio retrieval when direct access is unavailable.
  • Performing additional administrative tasks as required by the GSO Team or Account.
  • Becoming a subject matter expert in designated segments.
  • Providing assistance with other accounts or segments as needed.
  • Adapting to flexible scheduling, including evenings and weekends, as required by business needs.
  • Resolving basic customer service issues for key accounts within reasonable limits.

Qualifications:

  • High School Diploma.
  • Proficiency in Microsoft Office Suite and related tools.
  • Familiarity with Salesforce, Sabre, Synxis, and Opera is advantageous.
  • Experience in the sales domain, preferably within the hospitality sector.

Skills:

  • Capacity to navigate company-provided and self-paced training.
  • Adeptness at multitasking.
  • Strong verbal and written communication abilities.
  • Computer literacy.
  • Knowledge of the travel industry is beneficial.