Technical Support Specialist

18 hours ago

Oshawa, Ontario, Canada Anecca Ideas Corp. Full time
Job Description

Anecca Ideas Corp. is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Provide technical support and assistance to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, networks, and software
  • Collaborate with other technical teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in the design and implementation of new technical solutions and processes
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of computer systems, networks, and software
Work Environment

The Technical Support Specialist will work in a fast-paced environment with a team of technical professionals. The ideal candidate will be able to work independently and as part of a team, and will have excellent communication and problem-solving skills.

What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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