Bilingual Collections Specialist

5 days ago


Toronto, Ontario, Canada Financeit Full time
About the Role

We are seeking a highly skilled Bilingual Collections Specialist to join our team at Financeit. As a key member of our collections team, you will be responsible for resolving outstanding accounts from existing customers, resolving billing problems, and reducing delinquencies.

Key Responsibilities
  • Negotiate payment of debts in accordance with client and company guidelines
  • Reduce aging and balance delinquencies
  • Conduct skip tracing
  • Coordinate outbound collection letters
  • Suggest improvements on operational processes and establish best practices
  • Produce reports, analyze data, identify trends, and provide recommendations
  • Identify and escalate risks as well as potential fraud
  • Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
  • Support the collections team and management on all objectives
Requirements
  • Minimum of 2 years' experience as a proven collections expert
  • Fluency in French and English is required
  • Strong understanding of consumer credit (secured and unsecured)
  • Excellent collections, skip tracing, and negotiation skills
  • Proven track record of curing difficult accounts
  • Excellent customer service skills and de-escalation abilities
  • Thorough understanding of all privacy and collection laws
  • Repossession and PPSA experience is an asset
  • Proficient in Word, Excel, PPT, and Google solutions (Chrome, Docs, Mail, Calendar)
What We Offer
  • An award-winning culture with a collaborative & inclusive team
  • Competitive pay and performance-based bonus
  • Committed to flexible work arrangements, offering hybrid workplace options
  • Comprehensive medical, dental, and vision coverage + Lifestyle Account
  • RRSP Matching and Parental Leave Top Up Program
  • In-office massage, meditation & workout sessions
  • Virtual events such as Lunch & Learns, company parties, fun team activities, and charity initiatives
  • Career learning and development programs


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