Senior User Experience Researcher

4 weeks ago

Kitchener, Ontario, Canada D2L Full time
About the Role

We are seeking a highly skilled Senior User Experience Researcher to join our team at D2L. As a key member of our User Experience Research team, you will be responsible for conducting strategic research and having a significant impact on key user experiences and the business.

Key Responsibilities
  • Conduct research with end-users of our software, including educators, learners, and administrators, to enable our product teams to make data-informed decisions.
  • Plan, design, and conduct research projects, working with Product Management, Product Designers, and project teams to identify and organize knowledge gaps.
  • Analyze and synthesize ambiguous research data and consistently connect findings to other research and projects.
  • Communicate findings and insights in ways that are clear, compelling, and actionable.
  • Develop a deep understanding of the education and learning context and the users, product workflows, and tools related to research projects and act as a go-to expert in these areas.
  • Proactively identify opportunities for strategic user research projects, get buy-in from Product Management, Design leadership, Engineering, and Senior Leaders to conduct research and to ensure impact.
  • Collaborate effectively with Product Management, Engineering, and Design leaders to define research questions and ensure impact on vision and strategic direction.
Requirements
  • Bachelor's or advanced degree in related studies (Sociology, Anthropology, Human Computer Interaction, Data Science, Cognitive Science, Psychology, UX Design, etc.), or equivalent real-world experience.
  • 6-8 years conducting primary research in both academic and digital product context.
About D2L

D2L is a cloud company that is modernizing education and building the Future of Work. We are committed to creating a diverse and inclusive environment and encourage your application even if you don't believe you meet every single qualification outlined.

What We Offer
  • Impactful work transforming the way the world learns.
  • Flexible work arrangements.
  • Learning and Growth opportunities.
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program.
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments.
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more).
  • Retirement planning.
  • 2 Paid Volunteer Days.
  • Competitive Benefits Package.
  • Home Internet Reimbursements.
  • Employee Referral Program.
  • Wellness Reimbursement.
  • Employee Recognition.
  • Social Events.
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

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