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Shift Team Lead
2 months ago
We are seeking a highly skilled and experienced Shift Supervisor to join our team at Sadiq Holdings Inc./Burger King. As a Shift Supervisor, you will play a critical role in ensuring the smooth operation of our restaurant during peak hours.
Key Responsibilities:
- Supervise and Manage the Shift: Oversee a team of 8-10 food service counter attendants and kitchen helpers, ensuring they are working efficiently and effectively to meet customer demands.
- Establish Work Schedules: Create and manage work schedules to ensure adequate staffing levels during peak periods.
- Estimate and Order Ingredients: Plan and order ingredients to meet customer demand, minimizing waste and ensuring optimal stock levels.
- Ensure Food Service and Quality: Maintain high standards of food quality, presentation, and customer service.
- Maintain Records: Accurately record stock levels, repairs, sales, and wastages to inform business decisions.
- Prepare and Submit Reports: Compile and submit reports on sales, customer feedback, and staff performance.
- Train and Develop Staff: Provide ongoing training and development opportunities to enhance staff skills and knowledge.
- Manage Customer Complaints: Respond promptly and professionally to customer complaints, resolving issues to maintain customer satisfaction.
- Address Employee Concerns: Foster a positive work environment by addressing employee concerns and resolving conflicts in a fair and timely manner.
Requirements:
- Minimum 1-2 years of experience in a fast-food restaurant environment.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and under pressure.
- Physical stamina to work in a standing environment for extended periods.
What We Offer:
- Competitive hourly rate of $14.00 to $16.00 per hour.
- Opportunities for career advancement and professional growth.
