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Field Service Technician

2 months ago

Ottawa, Ontario, Canada Adecco Canada Full time
Job Summary

Adecco Canada is seeking a skilled Field Service Technician to join our client's dynamic team in Ottawa, ON. As a Field Service Technician, you will be responsible for providing technical support and service at customer sites, troubleshooting and repairing hardware and network issues, and ensuring all on-site support services are completed to the highest quality standards.

Key Responsibilities:
  • Perform connectivity and hardware troubleshooting and repair
  • Identify and repair hardware issues in a POS environment
  • Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
  • Maintain a safe and organized work area by observing all safety policies and procedures
  • Perform travel on a moment's notice to provide support at customer sites
  • Be available for rotational shifts, including days, afternoons, evenings, and weekends, as well as rotational stand-by 24/7
  • Prepare field reports as required
  • Liaise with Help Desk on escalated issues
  • Investigate and diagnose customers' issues using technical expertise in a timely and professional manner
  • Install, fish, dress cross connect, and terminate Unshielded Twisted Pair (UTP), co-axial, and fibre optic cable
  • Identify cable pathways
  • Test, review, and troubleshoot installed systems
  • Install various types of network infrastructure equipment
  • Troubleshoot cabling, hardware, and network-related issues in the field
  • Operate hand and power tools
  • Apply proficient computer skills and solid knowledge of computer networking
  • Exhibit a positive and professional attitude and behaviour at all times
Qualifications:
  • Must be legally eligible to work and reside in Canada
  • CompTIA A+ Certification
  • Minimum university degree with a major in information technology or a related program
  • Minimum 3-5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
  • Experience working in a retail environment with POS systems is required
  • Experience working with remote management software is an asset
  • Experience in troubleshooting cabling, hardware, and network-related issues in the field
  • Familiarity with network equipment
  • Must have a valid driver's license and a clean abstract for use of a company vehicle
  • Ability to operate hand and power tools
  • Proficient computer skills and solid knowledge of computer networking
  • Excellent prioritizing and communication skills
  • Ability to travel to customers' sites on short notice over extended periods of time
  • Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by, and on-calls to respond to operational requirements
  • Must be able to lift up to 75 lbs