Field Service Technician

2 months ago

Ottawa, Ontario, Canada Herc Rentals Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Herc Rentals. As a Field Service Technician, you will be responsible for ensuring the proper maintenance and repair of our equipment fleet, ensuring that our customers receive the best possible service.

Key Responsibilities
  • Develop and maintain a consistent schedule of performing preventative maintenance on all Herc owned fleet at long-term customer job sites.
  • Oversee and conduct oil changes, lubrication of equipment, tire replacements, hose repairs, battery replacements, and assorted services.
  • Diagnose and repair heavy equipment as required to ensure proper operating condition at the job site.
  • Diagnose and troubleshoot fuel systems, electrical systems, hydraulic systems, and propane systems.
  • Recondition and replace assorted parts to return equipment to a safely functioning state.
  • Educate customers on proper use of equipment to avoid future breakdowns.
  • Analyze problem areas for any significant wear or tear and address to ensure proper usage of the equipment until your next scheduled visit.
  • Adhere to all safety guidelines posted at active job sites where repairs and maintenance are completed.
  • Maintain work area on job sites in a clean and organized manner.
  • Produce timely and detailed service reports and repair logs.
  • Follow all company filed procedures and protocols.
  • Build positive relationships with customers.
  • Perform additional duties as assigned.
Requirements
  • High school diploma or equivalent.
  • Ability to operate and test equipment such as boom lifts, forklifts, compressors, portable and stationary generators, hydraulics, pumps, and assorted tools and equipment.
  • Ability to understand detailed technical schematics, owner manuals, and product warning labels.
  • Ownership of sufficient selection of hand and air/electric tools to complete most repairs and services.
  • Ability to be on call to support operational needs.
  • A valid driver's license with a clean driving record.
Skills
  • Ability to drive/operate multiple types of vehicles and equipment.
  • Ability to follow up with customers in a timely manner.
  • Ability to handle assorted tools properly and safely.
  • Ability to safely lift up to 50 LBs.
  • Attention to detail.
  • Customer service skills to naturally converse with job site foremen.
  • Flexibility to adapt to changing needs on an active job site.
  • Interpersonal skills to communicate effectively and efficiently.
  • Must possess solid written and verbal communication skills and be able to perform basic computer operations such as opening and closing work orders.
  • Solid and proven computer skill set to enter work orders.
  • Understanding the importance of time management.
  • Works and communicates effectively with all levels of the company.
Compensation
  • $34 to $37 an hour.

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