Customer Experience Associate

3 days ago


Thunder Bay, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Provide proactive and personalized service to customers, understanding their needs and preferences.
  • Process day-to-day transactions and identify opportunities to upsell and cross-sell products and services.
  • Nurture long-term relationships with customers, building trust and loyalty.
  • Contribute to the Branch's targets by identifying and fulfilling sales opportunities.
  • Stay up-to-date with product knowledge and technology, sharing expertise with customers to help them manage their banking needs.
Requirements
  • Proven customer service skills, with a strong ability to build rapport and trust with customers.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Strong technical skills, with the ability to promote digital and self-service banking options to customers.
What We Offer
  • A competitive compensation and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and inclusive work environment.
  • The chance to make a real difference in the lives of our customers.


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    {"h2": "About the Role", "p": "As a Customer Experience Associate at Scotiabank, you will be the face of our branches, connecting with customers in a relatable way. Your priority will be to help them achieve their financial goals by providing exceptional service throughout their journey.", "ul": [{"li": "Take a proactive approach to discovering...


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    {"h2": "About the Role", "p": "As a Customer Experience Associate at Scotiabank, you will be the face of our branches, connecting with customers in a relatable way. Your priority will be to help them achieve their financial goals by providing exceptional service throughout their journey.", "ul": [{"li": "Take a proactive approach to discovering...


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