Customer Experience Associate

4 days ago

Thunder Bay, Ontario, Canada Scotiabank Full time

As a Customer Experience Associate, you will be the face of our branches, connecting with customers and helping them achieve their financial goals.

We are looking for a people-centric individual who can build strong relationships with customers, deliver excellent service, and uncover their needs. The ideal candidate will be proactive, listen actively, and process day-to-day transactions with ease.

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment
  • Demonstrate an eagerness to learn and determination to succeed

We are seeking a candidate with proven customer service skills, a willingness to assist in a professional, friendly, and efficient manner, and the ability to work a flexible schedule. The ideal candidate will also be comfortable in simple sales situations and have strong technical skills.

  • Have proven customer service skills through work or community involvement
  • Be willing to assist in a professional, friendly, and efficient manner
  • Be available to work a flexible schedule
  • Be comfortable in simple sales situations
  • Have strong technical skills

We offer a rewarding career path with diverse opportunities for professional development, internal training to support your career growth, and a competitive compensation and benefits package.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

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