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Customer Experience Associate

2 months ago

Thunder Bay, Ontario, Canada Scotiabank Full time

{"h2": "About the Role", "p": "As a Customer Experience Associate at Scotiabank, you will be the face of our branches, connecting with customers in a relatable way. Your priority will be to help them achieve their financial goals by providing exceptional service throughout their journey.", "ul": [{"li": "Take a proactive approach to discovering customers\u2019 needs and listening to understand what they are asking for"}, {"li": "Process day-to-day transactions"}, {"li": "Nurture rich, long-standing relationships"}, {"li": "Contribute to the Branch\u2019s targets by identifying and fulfilling simple sales opportunities"}, {"li": "Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs"}], "h2": "Key Responsibilities", "ul": [{"li": "Build strong customer relationships and deliver excellent customer service"}, {"li": "Uncover and solve customers\u2019 needs"}, {"li": "Explain complicated concepts simply"}, {"li": "Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment"}, {"li": "Demonstrate an eagerness to learn and determination to succeed"}], "h2": "What We\u2019re Looking For", "ul": [{"li": "Proven customer service skills through work or community involvement"}, {"li": "A willingness to assist in a professional, friendly, and efficient manner"}, {"li": "Availability to work a flexible schedule"}, {"li": "Comfort in simple sales situations"}, {"li": "Strong technical skills and the ability to promote digital and self-service banking options to our customers"}], "h2": "What\u2019s in It for You", "ul": [{"li": "The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers"}, {"li": "A rewarding career path with diverse opportunities for professional development"}, {"li": "Internal training to support your career growth and enhance your skills"}, {"li": "An organization committed to making a difference in our communities \u2013 for you and our customers"}, {"li": "You can expect to be recognized and rewarded for high-performance. You\u2019ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development."}, {"li": "A competitive compensation and benefits package"}], "p": "At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted."}