Account Manager/Technical Consultant

1 month ago

Terrebonne, Canada Les Équipements Procepack inc. Full time

We are seeking a seasoned Technical Adviser and Account Manager to bolster our After-sales Service team. In this dual-role position, you will be responsible for providing expert technical guidance and managing client accounts, driving business growth and delivering exceptional service.

Key Responsibilities: Business Development Aspect:
  • Client Relationship Management: Foster strong, long-lasting relationships with assigned client accounts.
  • Identify opportunities for upselling and cross-selling additional services and new automation solutions.
  • Collaborate with clients to identify their technical requirements and develop customized solutions.
  • Conduct regular client meetings or visits to review performance, discuss challenges, and explore opportunities with existing clients.
  • Prepare proposals for automation solutions and service packages.
Technical Advisory Aspect:
  • Provide technical support or assign requests to our experts.
  • Offer insights and recommendations on technical solutions, ensuring they align with client needs and business objectives.
  • Assist clients in understanding and utilizing our products and services to their full potential.
  • Follow up on project and delivery.
  • Work closely with the product development and engineering teams to convey client needs and contribute to solution design and enhancement.
Qualifications:
  • Experience: Minimum of 7 years of experience in technical advisory roles and account management.
  • Excellent French and English writing/speaking skills.
Skills:
  • Customer-focused with a commitment to delivering exceptional service and solutions.
  • Excellent communication and interpersonal skills.
  • Proficiency in management software.
  • Strong organizational and project management skills, with the ability to handle multiple accounts and projects simultaneously.
  • Detail-oriented.

Les Équipements Procepack inc. is a dynamic company seeking a talented individual to join our team.

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