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Senior Technical Advisor and Account Manager

1 month ago

Terrebonne, Canada Les Équipements Procepack inc. Full time

We are seeking a highly skilled Technical Solutions and Client Relationship Manager to join our After-sales Service team at Les Équipements Procepack inc. In this dual-role position, you will be responsible for providing expert technical guidance and managing client accounts.

Key Responsibilities:

  • Business Development:
  • Client Relationship Management
  • Serve as the primary point of contact for assigned client accounts, building and maintaining strong, long-lasting relationships.
  • Identify opportunities for upselling and cross-selling additional services and new automation solutions.
  • Collaborate with clients to identify their technical requirements and develop customized solutions.
  • Conduct regular client meetings or visits to review performance, discuss challenges, and explore opportunities with existing clients.
  • Preparation of proposals for automation solution and service package.

Technical Advisory:

  • Provide technical support or assign the request to our expert
  • Offer insights and recommendations on technical solutions, ensuring they align with client needs and business objectives.
  • Assist clients in understanding and utilizing our products and services to their full potential.
  • Follow up on project and delivery.
  • Work closely with the product development and engineering teams to convey client needs and contribute to solution design and enhancement.

Qualifications:

  • Experience: Minimum of 7 years of experience in technical advisory roles and account management.
  • Excellent French and English writing/speaking skills.

Skills:

  • Customer-focused with a commitment to delivering exceptional service and solutions.
  • Excellent communication and interpersonal skills.
  • Proficiency in management software.
  • Strong organizational and project management skills, with the ability to handle multiple accounts and projects simultaneously.
  • Detail-oriented.