Front Desk Representative

1 month ago


Jasper, Canada Miette Mountain Cabins Full time
Job Summary

Miette Mountain Cabins is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling reservations, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Handle reservations, check-ins, and check-outs, ensuring accuracy and efficiency in all transactions.
  • Process payments, handle guest complaints, and resolve issues in a fair and professional manner.
  • Maintain a clean and organized front desk area, ensuring all necessary materials and equipment are available and in good working order.
  • Work effectively as part of a team to ensure seamless operations and excellent guest experience.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, with knowledge of hotel management systems and software.
Work Environment

Miette Mountain Cabins is a dynamic and fast-paced work environment, with a focus on providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests. As a Front Desk Agent, you will be working in a team environment, with opportunities for growth and development.



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