Technical Support Specialist

3 weeks ago

Calgary, Alberta, Canada ED Tech Network Solutions Ltd. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at A2Z Networks & IT Consulting Inc. (Alberta). As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities
  • Respond to technical issues and provide solutions to clients and internal teams
  • Consult technical manuals and other resources to research and implement solutions
  • Provide training and guidance to clients and internal teams on technical procedures
  • Collect and maintain a log of technical issues and solutions for future reference
  • Participate in the design and development of new applications and software
  • Supervise and mentor junior technical support staff
Requirements
  • 1-2 years of experience in a technical support role
  • Strong technical knowledge and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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