Senior UX Researcher

1 week ago

Old Toronto, Ontario, Canada Float Financial Solutions Inc. Full time
About Float Financial Solutions Inc.

Float Financial Solutions Inc. is a leading provider of innovative financial solutions for Canadian businesses. As one of Canada's fastest-growing companies, we're committed to delivering exceptional products and services that meet the evolving needs of our customers.

Our team is passionate about creating a seamless business finance experience, and we're seeking a talented Senior UX Researcher to join our ranks. In this role, you'll play a critical part in shaping our product development strategies and ensuring that our solutions are grounded in real-world insights.

Job Summary

We're looking for a creative and customer-obsessed Senior UX Researcher to help us define and build a best-in-class business finance experience. As a key member of our team, you'll work closely with cross-functional teams to drive research-based decisions and develop actionable insights that inform our product development strategies.

Key Responsibilities
  • Lead end-to-end research initiatives to uncover user pain points, behaviors, and motivations.
  • Collaborate with Product Managers, Designers, and Engineers to drive research-based decisions.
  • Advocate for the user at every stage of the product life cycle.
  • Conduct a wide range of research methods, including user interviews, surveys, usability testing, and data analysis.
  • Develop and present actionable insights and recommendations to stakeholders.
  • Implement a UX research toolkit and stay informed on industry trends and best practices.
  • Provide mentorship to designers and product managers.
Requirements
  • 5+ years of UX Research or Business Finance experience, preferably in B2B SaaS or early to mid-stage startup environments.
  • Strong knowledge of business finance processes, including spend management, bookkeeping, and Canadian financial regulations.
  • Expertise in both qualitative and quantitative research methods.
  • Ability to translate findings into clear, actionable insights.
  • Excellent cross-functional communication skills.
  • Commercial focus with an understanding of the market and the business we're in.
  • Customer-obsessed with a passion for building relationships and understanding customer needs.
What We Offer
  • Competitive compensation and total rewards package.
  • Flexible work hours and time off when needed.
  • Autonomy to make an outsized impact in a small team environment.
  • Opportunity to work with and learn from a world-class team.
  • A Float card with a personal stipend.
  • A dog-friendly office environment.

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