Ecommerce Specialist
1 month ago
A global leader in materials science and digital identification solutions, Avery Dennison Smartrac provides innovative branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency, and better connect brands and consumers.
Job DescriptionWe are seeking an Ecommerce Specialist to join our growing Ecommerce team. The successful candidate will be responsible for handling all customer service inquiries and supporting merchandising activities across the ecommerce stores.
Responsibilities:- Stay up-to-date on world sports, specifically hockey, to manage and update categories and product detail pages.
- Provide prompt and helpful assistance to customers through various communication channels, including contact forms, email, chat, and phone.
- Maintain and update the website, ensuring accurate product listings, pricing, and availability. Add orders to the production software (SAP) as required.
- Resolve customer issues, product issues, returns, refunds, and make recommendations on how to effectively handle these issues.
- Manage and report on customer feedback from all customers.
- Collaborate cross-functionally with production and marketing to communicate orders and develop engaging content for blog posts, social media posts, and product pages.
- Work with production to ensure orders are being produced on time and within service level agreements.
- Review, manage, and update all product description pages on the site.
- Run promotional activities and sales events across all web properties.
- Write and update content for all FAQ, blog, product, and collection pages.
- Generate and analyze regular reports to identify trends, opportunities, and areas for improvement.
- Manage marketplace listings and orders. Add orders on SAP as required.
- Prepare reports on analytics and customer data.
- Support the ecommerce and marketing team in optimizing and shortening the customer journey towards purchase.
- Inventory management to ensure adequate stock levels and timely replenishment of products.
- Assist with site QA, A/B testing data collection, and planning of landing pages.
- Support occasional special projects that involve cross-functional teams.
- Bachelor's degree in marketing, business administration, or equivalent.
- 2+ years experience in ecommerce operations, preferably in the retail or sports industry.
- Creative thinker with a passion for sports, particularly hockey.
- Strong understanding of ecommerce platforms, such as Shopify, Magento, or WooCommerce.
- Proficiency in ERP and CRM systems is a plus.
- Excellent communication skills, with the ability to interact effectively with customers and cross-functional teams.
- Analytical mindset with a focus on data-driven decision-making.
- Ability to multitask, prioritize workload, and thrive in a fast-paced environment.
- Proficiency in SAP and PPG is a plus.
A global leader in materials science and digital identification solutions, Avery Dennison Smartrac provides innovative branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency, and better connect brands and consumers.
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