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Support Services Administrator

2 months ago

Milton, Ontario, Canada Rentokil Initial Full time
Job Title: Support Services Administrator - National Accounts

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. Our team of certified specialists uses innovative technologies to protect millions of homes and businesses across Canada.

The Support Services Administrator for the National Accounts Pest business plays a critical role in supporting our Key National Accounts customers and delivering world-class customer service. They work closely with our National Account Coordinator, District Managers, Service Specialists, and other members of the Support Services team to ensure customer satisfaction is met in all areas.

This role involves providing reporting, client portal support, special invoicing with supporting documentation, and ongoing daily support of any client questions or concerns. The ideal candidate will possess excellent customer service skills, be able to manage themselves, troubleshoot independently, and maintain positive relationships.

Responsibilities:
  • Completing administration setup of new locations
  • Managing service channel daily (customer portal dashboard)
  • Daily monitoring of work orders from clients
  • Daily and monthly invoicing
  • Uploading invoices into customer invoicing portal where applicable
  • Completing regular weekly and monthly summary reports for client review and discussion on weekly calls
  • Account maintenance and customer portal support
Requirements:
  • 2+ years of admin experience in a fast-paced professional environment
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
  • Knowledge of Google Suite (e.g., Google Docs, Drives, Gmail, Calendars)
  • Able to learn and use multiple computer systems
  • Knowledge of vendor portals is an asset
  • Excellent proof-reading abilities
  • Strong analytical skills and attention to detail
  • Able to multitask in a fast-paced environment
  • Prioritize work without direct supervision
  • Strong communication (verbal and written)
  • Able to exercise tact and diplomacy when dealing with others
  • Strong work ethic, punctual, and maintain a professional demeanor
Benefits:
  • Competitive pay on a bi-weekly pay schedule
  • Many roles offer incentives based on performance and providing exceptional customer experience
  • Great benefits - medical, dental, and vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life insurance

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities, and members of visible minorities to apply for positions. We are committed to providing accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.