Service Coordinator

7 days ago


Nanaimo, British Columbia, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Service Coordinator to join our team at CB Canada. As a Service Coordinator, you will play a vital role in ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Provide Exceptional Customer Service
    • Assist clients in-store and over the phone with their mobility needs
    • Analyze and verify the accuracy of orders
    • Ensure a high level of customer satisfaction
    • Act as a point of escalation and conflict management when needed
  • Manage Inventory and Shipping
    • Work with our Navision software to manage shipping and receiving of goods and mobility equipment
  • Prioritize Maintenance Requests
    • Field repair and maintenance requests via email and telephone, prioritizing requests and assigning technicians
    • Provide quality assurance and problem-solving
  • Collaborate with the Team
    • Work closely with the team to drive efficiencies and improve business processes
Requirements
  • Experience
    • Minimum of 2 years experience in a fast-paced office management or customer coordination role
    • Experience in the healthcare or related field is an asset
  • Technical Skills
    • Comfortable using Microsoft Excel
    • Experience with Navision and Jobber is a bonus
  • Communication
    • Excellent written and verbal communication skills
    • Ability to explain complex ideas in a clear and concise manner
  • Empathy
    • Ability to provide empathetic and compassionate service to clients
  • Additional Requirements
    • Ability to lift up to 50 pounds
    • Valid driver's license and clean driving record
    • Clean criminal background check and bondable
Why Join CB Canada?

At CB Canada, we are committed to providing exceptional service and support to our clients. We are a dynamic and growing company that values our employees and provides opportunities for growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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